If you make a number of incorrect attempts to log in
If you make a number of incorrect attempts to log in, we will disable your access as a security measure. Please call our helpdesk immediately on 0845 456 1454 for information on how you can get back online. The helpdesk lines are open from 10.00 to 17.00 on Monday, and from 09.00 to 17.00 Tuesday to Friday. Outside of these hours you can leave a voicemail message, which will be picked up on the next working day.